Reach Out
Questions about account verification, platform services, compliance matters, or general inquiries. The Cryptiva team is available to provide clear and accurate information.
2900 W Pioneer Pkwy
Dalworthington Gardens, TX 76013
DIRE MONEY TRANSMITTER LLC
FinCEN Registered MSB
Before You Reach Out
Having the right information ready before contacting us helps us respond more efficiently. Here is what to consider before submitting your inquiry.
If your question relates to an existing account, have your registered email address available. For verification status questions, note the date you submitted your documents and the type of ID you provided.
For transaction-related inquiries, note the approximate date, the asset involved, and the transaction amount. This helps the support team locate the relevant record quickly and provide an accurate response.
Questions about AML requirements, KYC documentation, or regulatory matters are handled by the compliance team. Specific questions receive more detailed responses than general inquiries.
For questions about platform services, supported assets, fee structures, or state availability, the support team can provide informational responses. We do not provide investment advice or trading recommendations.