Privacy Policy

This Privacy Policy applies to the Cryptiva platform and is issued by DIRE MONEY TRANSMITTER LLC, a Money Services Business registered with the Financial Crimes Enforcement Network (FinCEN). Our principal address is 2900 W Pioneer Pkwy, Dalworthington Gardens, TX 76013. You may contact us at support@cryptiva.co.com or by phone at +1 (817) 303-4653.

This policy governs information collected through the Cryptiva website located at cryptiva.co.com, the Cryptiva software wallet, and all related services operated by DIRE MONEY TRANSMITTER LLC.

We collect information in several categories depending on how you interact with the platform:

Identity Information: Full legal name, date of birth, government-issued identification number, and a copy of your government-issued photo ID. This information is collected as part of our Know Your Customer (KYC) obligations under the Bank Secrecy Act.

Contact Information: Email address, mailing address, and phone number. This is used for account communications, regulatory notices, and support correspondence.

Financial Information: Transaction history, wallet addresses, trade records, and account balances. This information is generated through your use of the platform and retained as required by applicable law.

Technical Information: IP address, browser type, device identifiers, operating system, and session activity logs. This is collected automatically when you access the platform.

Communications: The content of messages you send to our support team or compliance department.

We collect and use personal information for the following purposes:

Regulatory Compliance: Identity verification, AML monitoring, suspicious activity reporting, and record-keeping are required by the Bank Secrecy Act, the USA PATRIOT Act, and FinCEN regulations applicable to Money Services Businesses. We cannot provide platform services without collecting this information.

Account Management: To create and maintain your verified account, process transactions, and provide access to the software wallet and trading platform.

Security: To detect and prevent fraud, unauthorized access, and security incidents. Technical information is used to monitor for unusual access patterns and protect account integrity.

Communications: To respond to your inquiries, provide account notifications, and deliver required regulatory disclosures.

Platform Improvement: Aggregated and de-identified technical data may be used to understand how the platform is used and to improve its functionality.

We do not sell personal information. We share information only in the following circumstances:

Legal Obligations: We are required by law to report certain transactions and account information to FinCEN, OFAC, and other regulatory agencies. This includes Currency Transaction Reports and Suspicious Activity Reports. We comply with all lawful government requests and legal process.

Service Providers: We use third-party service providers for identity verification, fraud screening, cloud infrastructure, and email delivery. These providers are contractually obligated to handle information only as directed by us and in accordance with applicable law.

OFAC Sanctions Screening: Account and transaction information is screened against government sanctions lists as required by law.

Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. Users will be notified of any such change in control.

We do not share personal information with third parties for marketing or advertising purposes.

Retention periods are determined primarily by regulatory requirements. The Bank Secrecy Act requires Money Services Businesses to retain certain records for a minimum of five years. Identity verification records and transaction logs are retained for at least five years from the date of the transaction or account closure, whichever is later.

Technical logs and session data are retained for shorter periods consistent with security monitoring needs, typically between 90 days and two years. Support communications are retained for the duration of the account relationship and for a period thereafter sufficient to address any disputes or regulatory inquiries.

Subject to applicable law and regulatory limitations, you have the following rights with respect to your personal information:

Access: You may request a summary of the personal information we hold about you. Certain information may be withheld where disclosure would conflict with legal obligations, including SAR confidentiality requirements.

Correction: If personal information we hold is inaccurate, you may request correction. Note that identity information must match your verified government-issued documents.

Deletion: You may request deletion of personal information. We will honor deletion requests to the extent permitted by law. Information subject to mandatory regulatory retention cannot be deleted before the applicable retention period expires.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, the right to opt out of sale (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise CCPA rights, contact us at support@cryptiva.co.com.

We implement technical and organizational security measures appropriate to the sensitivity of the information we process. These include encryption of data in transit and at rest, access controls limiting information access to personnel with a business need, two-factor authentication requirements for account access, regular security assessments, and incident response procedures.

No security system is impenetrable. While we take reasonable measures to protect information, we cannot guarantee that unauthorized access, disclosure, or loss will never occur. In the event of a security incident affecting your personal information, we will notify you as required by applicable law.

Yes. The Cryptiva platform uses cookies and similar technologies for session management, security, and platform functionality. Our Cookie Policy provides detailed information about the specific cookies used and how to manage your preferences. The Cookie Policy is available at cookies.html.

The Cryptiva platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account or provided personal information, we will close the account and delete the information. If you believe a minor has provided information to us, contact us at support@cryptiva.co.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or platform operations. The "Last Updated" date at the top of this document reflects the most recent revision. For material changes, we will provide notice through the platform or by email to the address associated with your account. Continued use of the platform after notice of changes constitutes acceptance of the updated policy.

Privacy-related questions, requests, and complaints may be directed to: